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Conversational Apps: The next generation of conversational technology
What is a conversational app? Conversational apps use AI to mimic human conversation by recognizing speech and text, translating different languages, interpreting intent, and responding in a way that...
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Enhance Customer Experience Using Push Messages
First impressions count. Then again, so do second impressions, and third ones – especially in business. You’ve probably heard the advice a million times – keep your customer engaged, keep them glued to...
View Article4 Ways To Gather Customer Details on Chat
How can you serve your customers effectively if you don’t really know them? Nowadays, providing a great customer experience means having a rich bank of customer details — from account numbers to...
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What Are Web Widgets, and Why Do You Need Them?
Chances are you’ve come across websites with elements like a clock, calendar, help button, weather display, etc., to encourage page interaction and offer a better experience for visitors. But have you...
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What is a Key Differentiator of Conversational AI?
Companies are increasingly adopting conversational Artificial Intelligence (AI) to offer a better customer experience. In fact, it is predicted that the global AI market value is expected to reach $267...
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14 Chatbot Use Cases: How They Can Help In Your Industry
Chatbots are a hot topic right now. And for a good reason — they have the potential to revolutionize how consumers interact with businesses. But chatbots aren’t just a passing fad — they can be a...
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Impact of Conversational AI on E-commerce
As a $2 trillion market, e-commerce is expected to grow up to $3 trillion by 2027, with a significant focus on AI [1]. With the use of AI in e-commerce, businesses can get more accurate predictions...
View Article6 Tips for a Successful Live Chat Implementation on your eStore
There was a time when having live chat support on your eStore was a novel feature that differentiates you from your competitors. These days, it’s no longer a choice but a must-have. The new generation...
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How to use Google Business Messages to Engage with Customers
Customer service expectations have never been higher, and there’s still a lot of customer friction when it comes to online support. While chatbots and live chat can help brands proactively reach out,...
View ArticleFuture of Conversational AI: 2023 and Beyond
If you have ever had a human-like conversation with a chatbot, chances are that you have already interacted with a conversational AI technology. Conversational AI has been around for a while now, and...
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Smarter conversations: The key to creating delightful customer experiences
Brands are facing a customer support dilemma. On the one hand, customers expect immediate gratification and personalized service. On the other hand, customer support employees are stressed out,...
View ArticleWhatsApp Business Multiple Users: A Beginners Guide
WhatsApp is the most popular messaging app in the world today with 2 billion active users. On top of this, there are already 50 million businesses active daily on WhatsApp Business. These trends are a...
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Top 10 Chatbot Trends To Look Out For In 2023
While chatbots have been one of the biggest business communication trends for the last couple of years, 2023 is shaping up to be the year where chatbots go from a ‘nice-to-have’, to a ‘need-to-have....
View Article15 Best & Cost- Effective Intercom Alternatives with Free Trial [2023]
Intercom is a popular and essential tool for any online business. The system helps manage customer conversations, uses automated help desk software to address customer satisfaction issues and can...
View ArticleThe Best AI Chatbots of 2023: Comparison, Features & Pricing
When your customers need tech support, they need it fast. But not every ticket requires your best IT specialists. Your best AI chatbot can often get the job done faster, freeing up human agents to...
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